InstantFeedback Docs¶
InstantFeedback collects customer feedback through SMS, email, and web widget campaigns. Customers give a grade, leave a comment, and can complete a follow-up survey; you follow the results as NPS, CSAT, or average grade, get notified and reported on, and pass the data on to the tools your team already uses.
This documentation is organised in two parts:
- User guide explains how to set up and use InstantFeedback from the web app. It currently covers the integrations with other services.
- Developer documents the REST API and the JavaScript widget for teams that connect their own systems and websites to InstantFeedback.
User guide¶
Integrations¶
Connect InstantFeedback to the services your team uses. Each guide walks through enabling the integration, the settings on the account and campaign level, and troubleshooting.
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Slack
Deliver feedback notifications and periodic reports to the Slack channels your team uses.
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Microsoft Teams
Post feedback notifications and periodic reports to Teams channels through Workflows webhooks.
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MCP Server
Let AI assistants such as Claude or ChatGPT answer questions about your feedback data, read-only and under your control.
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HubSpot
Trigger feedback requests from tickets, deals, segments, and workflows, and sync grades and comments back to HubSpot.
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Generic Webhooks
Send signed JSON events for requests, grades, comments, and surveys to any endpoint you control.
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Emarsys
Trigger feedback requests from Emarsys and send grades, comments, and survey results back through Emvents.
Developer¶
Reference material for connecting your own systems and websites to InstantFeedback.
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API
Create feedback requests, export campaigns and results, and manage contact data over the REST API.
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Widgets
Embed the feedback widget on your website with the JavaScript API and configure it to match your site.